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Analyze the data with Microsoft excel software in terms of - Total complaint by customer

  • BAE
  • Oct 20, 2021
  • 1 min read

You need to analyze the data with Microsoft excel software in terms of - Total complaint by customer - Total complaint types - Total Customer Complaints Raised by Product Family - Total Complaints Raised by CSR staffs Note: use formulas, pivot table, linking graphs to pivot table, etc. Task 2- Problem definition After data analysis, find out top 3 problems in terms of complaint types, product family, and customer and CSR staff. Task 3- Suggestion and Solution After finding the problems, provide your solution and methodology to your manger. Your solutions should be extracted from recent scholarly books/articles/reports and cause root analysis and might address following DC processes including

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