The Quality Policy of Ovolo Hotels is to provide customers with an exceptional experience through high levels of customer service and luxury life style. This is achieved through creating a dynamic life style hospitality providing visitors with an effortless living. Ovolo Hotels view is to create a hotel chain that is inspirational to all visitors which will assist in creating a hotel chain that is a leader in the market of accommodation.
In order to achieve the quality aspects: Ovolo hotel is committed to the following:
• Constant review of Ovolo Hotels quality and control management procedures.
• Adhere to international hotel standards to achieve a high quality standard environment.
• Adhere to local standards and regulations.
• Constantly inspect the quality of service procedures.
• Constantly inform Ovolo Hotels stake holders with the latest reports and future plans, therefore, creating an environment of trust and team spirit
• Ensuring that all hotels are a safe environment for residents and workers
• Providing employees with constant training courses and programs to ensure that all employees adhere to the standards of quality.
• Collect information regarding customer satisfaction through surveys or assess customer feedback verbally.
• Ensure that Ovolo Hotels suppliers adhere to the company standards of quality
• Provide exceptional service to ensure stakeholders obtain better return on investment
• Set yearly objectives to achieve and monitor and control for development purposes.
Comments