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IT infrastructure management case study for AstraZeneca

Task: Study "Case DATA ANALYSIS: AstraZeneca Terminates $1.4B Outsourcing Contract with IBM" in your text book [Chapter 12] and answer the following questions: What mistakes did AstraZeneca make? What mistakes did IBM make? Why are outsourcing contracts for five or more years? Why do you think two major corporations could make such mistakes? Do you think the 2007 SLA was doomed to fail? Explain your answer. What provisions in the 2012 SLAs protect AstraZeneca and the vendors? Why would parties prefer to use an arbitrator instead of filing a lawsuit in court? Task B: Write a paper, 4 pages (2-column format) in length, on a topic covered in our textbook. For this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning. Possible topics: Your attention in this paper can be focused on any of the following topics covered in our text: Information Management / IT Architecture. Database, Data, Warehouse, and Data Mining. Networks, Collaboration, and Sustainability. CyberSecurity, Compliance, and Business Continuity. E-Business & E-Commerce Models and Strategies. Mobile Technologies and Commerce. Social Media. Enterprise Systems and Applications. Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.


Subject Name: IT Management

Level: Postgraduate


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